Cross-system reconciliation engine
Surfaces discrepancies across marketplace, OMS and ERP: returns not credited, invoiced not fulfilled, value mismatches.
The problem
A marketplace seller reconciled channel transactions against the ERP manually each month. Discrepancies (refunds issued without credits, orders billed but never fulfilled) bled cash for months before being caught.
Why standard tooling didn't fit
BI dashboards show the totals. They don't surface which specific orders are broken. Standard reconciliation tools don't handle marketplace-specific quirks (returns workflows, fee splits, cross-border SKU mapping).
What we built
Every system in the order lifecycle holds a partial and slightly different account of the same transaction. The sales channel, the order management side, and the finance and inventory records each describe it on their own terms. The first job is making those accounts comparable, which means resolving the identifiers, currencies, fee structures and timing conventions into one record per order. Agents then work that joined view rule by rule, looking for the points where the accounts stop agreeing: a refund granted with no matching credit, an order invoiced but never shipped, a value that drifted past tolerance somewhere in between. In each case the agent names the system that dropped the thread. Analysts see the results grouped by the kind of break, not by where it came from, which turns a monthly reconciliation into a daily queue of exceptions a person can work through.
Outcomes
- Reconciliation cycle reduced from monthly to daily.
- Cash leakage from missed credits caught within the same fiscal period.
- Analyst team reframed from manual chasers to exception handlers.